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Point of Contact
StoreFly headquarters
Guanlan street, Longhua District, Shenzhen City,ChinaKukeng tongfuyu Industrial Zone, Kukeng Community
admin@xtzl3d.com
Phone number
+86 18924628091
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FAQ
Hello, if you would like to make a change to your order, please contact our customer service team as soon as possible for assistance. Our customer service team will do their best to support you and provide you with the appropriate solution on a case-by -case basis. Thank you for your support and trust in us!
Hello! Thank you for your purchase. If you would like to track your package, you can follow the steps below: Log in to our website and go to your account. Find your order page or order history. Look for the package tracking number in the order details. Copy the tracking number and go to the carrier's official website. Find the tracking function on the carrier's website and paste your tracking number. Click "Track" or similar button, the system will display the current location and status information of your parcel. If you encounter any difficulties in performing the above steps, we recommend that you contact our customer service team directly. They will be happy to assist you in tracking your parcel and provide you with more detailed help and guidance. Thank you!
We are very sorry that you did not receive the confirmation email. Here are the steps you can take:Make sure to check your spam or junk folder: sometimes confirmation emails are misclassified as spam. Please make sure to check your spam folder to see if the confirmation email was misclassified.Make sure the email address you provided is correct: Please check that the email address you provided when placing your order is accurate. If the address is incorrect, you may not receive the confirmation email.Contact our customer service team: If you have checked your spam folder and confirmed that your email address is correct and you still have not received the confirmation email, please contact our customer service team. They will verify the status of your order and resend you a confirmation email.We apologize for the inconvenience and rest assured that we will help you resolve the issue as soon as possible and ensure that you receive your order confirmation. Thank you for your patience!
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Our Sales Channels
USA Amazon
10Midway Rd, Suite 220, Carrollton, TX 75007
Canada Amazon
10Midway Rd, Suite 220, Carrollton, TX 75007
Europe Amazon
10Midway Rd, Suite 220, Carrollton, TX 75007
JD
10Midway Rd, Suite 220, Carrollton, TX 75007